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Legal

Privacy Policy

Last updated: September 26, 2026

1. Who We Are

This website (clockworkplugins.com) is owned and operated by Clockwork Web Dev, LLC, a United States limited liability company. When this policy refers to "Clockwork," "we," "us," or "our," it means Clockwork Web Dev, LLC.

2. Information We Collect

2.1 Information You Provide

  • Purchase Information: When you purchase a Clockwork Offloader Pro license, your name, email address, billing address, and payment details are collected and processed by our payment processor, Lemon Squeezy (Lemon Squeezy, Inc.). We do not store your full credit card number on our servers.
  • License Activation Data: When you activate your license key on a WordPress site, your site URL and WordPress version are transmitted to our licensing API to register the activation.
  • Support Communications: If you contact us via email, we retain your email address and the contents of your correspondence.

2.2 Information Collected Automatically

  • Server Logs: Our hosting provider (Vercel, Inc.) may collect standard web server access logs including IP addresses, browser user-agent strings, referring URLs, and timestamps.
  • Update Checks: When your WordPress installation checks for plugin updates, it sends a request to our API containing your site URL, current plugin version, and license key. This data is used solely to determine update availability and verify license status.

2.3 Cookies

This website does not use advertising or tracking cookies. We may use essential first-party cookies or localStorage entries strictly for functional purposes (e.g., remembering a license key lookup in the Customer Portal during your session).

3. How We Use Your Information

  • To fulfill your license purchase and deliver the software product.
  • To validate license keys and manage domain activation slots.
  • To deliver automatic plugin updates to your WordPress installation.
  • To respond to support requests and troubleshoot technical issues.
  • To send transactional emails related to your purchase (receipts, renewal reminders, license expiry notices).

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services that may process your data:

5. Data Retention

We retain your purchase and license data for as long as your subscription is active plus an additional 12 months after cancellation or expiry to support potential reactivation. Support correspondence is retained for up to 24 months. You may request deletion of your data at any time by contacting us.

6. Data Security

All communications between your browser and clockworkplugins.com are encrypted via TLS (HTTPS). License key validation and update check API calls are transmitted over HTTPS. Payment card data is handled exclusively by Lemon Squeezy's PCI-DSS compliant infrastructure and never touches our servers.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete personal data we hold about you.
  • Object to or restrict certain processing of your data.
  • Request a portable copy of your data.
  • Withdraw consent at any time (where consent is the legal basis).

To exercise any of these rights, please contact us at [email protected].

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or software after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

For privacy-related questions or requests, contact us at: